one call ticket management software earthnet

ONE CALL TICKET MANAGEMENT SOFTWARE EARTHNET PC

Excellent communication, customer service, professionalism and political tack skills.Knowledge of troubleshooting Dell and HP desktop PCs, and laptops.Problem Solving - Identifies problems determines accuracy and relevance of information uses sound judgment to generate and evaluate alternatives, and to make recommendations.

ONE CALL TICKET MANAGEMENT SOFTWARE EARTHNET PC

Expert with Remedy helpdesk ticketing system, remote access tools, wireless network troubleshooting, installing PC hardware and software upgrades.

Expert supporting VPN client, Antivirus, desktop networking, PDAs.

Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information makes clear and convincing oral presentations listens to others, attends to nonverbal cues, and responds appropriately.

3 years of specialized experience in private industry, public service, non-profit or volunteer work, Active Directory Administration.

5 years of hands-on desktop support experience in a Fortune 500 organization.

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations knows about available products and services is committed to providing quality products and services.

12 years supporting Windows desktops and laptops, including Windows 7/8, Windows 10, Microsoft Office suite, including Office 2010/2013, Microsoft Outlook, Office 365.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail dedicates focus to accomplish tasks that are complete, precise and accurate to a given IT situation.

One call ticket management software earthnet